Dispute Resolution

Alternative Dispute Resolution for Consumer Disputes (ADR)

Dispute Policy

In the event of an online consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, which has jurisdiction to resolve disputes relating to contractual obligations arising from online sales or service contracts.

Platform available at http://ec.europa.eu/consumers/odr

You can also resort to the following alternative consumer dispute resolution entities:

CNIACC - National Consumer Dispute Information and Arbitration Center Tel.: +351 213 847 484; E-mail: cniacc@fd.unl.pt
CIMAAL - Algarve Consumer Information, Mediation and Arbitration Centre Tel.: +351 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
Consumer Conflict Arbitration Center of the District of Coimbra Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Centre Tel.: 218807030; E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Centre Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court Tel.: 253 422 410; E-mail: triave@gmail.com
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) Tel.: +351 253 617 604; E-mail: geral@ciab.pt
Consumer Conflict Arbitration Center of the Autonomous Region of Madeira Tel.: 291 215 070; E-mail: centroarbitragem.srias@madeira.gov.pt

For more information, please visit the Consumer Portal at www.consumidor.pt